Action Center ( Emergency Assistance Program)
Burial Assistance, Medical Assistance, Financial Assistance


  • Needy Children, Adult, Family Heads, Senior Citizens, PWD’s

Maximum Duration

  • 30 minutes


  • Barangay Clearance
  • Barangay Indigency
  • Medical Abstract
  • Hospital Bill, Prescription
  • Registered Death Certificate
  • Funeral Contract
  • Personal Letter
  • Additional for libreng serbisyo: Certificate of Indigency

How to avail service

Step 1

  • E-Registration

Frontline Services Unit

  • Encoding and Capturing
  • Giving of assigned number to the client

Step 2

  • Proceed to Action Center for interview/assessment

Frontline Services Unit

  • Intake Interview, assessment, checking of documents for verification

Step 3

  • Wait for the feedback on the assistance or request at the Action Center

Frontline Services Unit

  • Social Worker in Charge reviews and forward the completed E-Registration form with assessment

to CSW Officer for recommendation of requested assistance to the Office of the Mayor.

Step 4

  • Waiting for the approval of the City Mayor

Frontline Services Unit

  • CSWD Officer recommends for approval and forward to the Mayor’s Office the computerized

transaction for approval.

Step 5

  • Receives the financial/ medical assistance or Guarantee Letter

Frontline Services Unit

  • Approval and Releasing